Date: January 31, 2019
Many people spend hours building PowerPoint slides for presentations but mindlessly dash off an email and send it without reviewing it first. Nothing says “I’m too busy for you” than a terse, three-word answer to an email question from a senior level person.
All of your communication is a reflection of you and written communication more than any other is a permanent record.
Certainly always pick up the telephone and reach out to someone if your response is lengthy or of a sensitive nature. The less controversial or negative information included in an email the better. However don’t just send short spurts of information back and forth. Truly think about what they need to know and want to know then deliver that information in the opening sentence or paragraph. In news it is known as “don’t bury the lead” and it works for email as well.